Security & Data Protection

At KidPro, we recognize that childcare providers entrust us with sensitive information about children, families, educators, and their organizations. Protecting that information is one of our highest priorities.

KidPro is owned and operated by Honeycomb Technologies Ltd, an Ohio corporation. We are committed to maintaining a secure, reliable, and resilient platform through industry-recognized security practices, administrative safeguards, technical controls, and continuous operational improvements.

Our Security Commitment

Security is integrated into every stage of our platform—from software design and development to deployment, monitoring, and customer support. Our objectives are to:

• Protect the confidentiality of customer information.
• Maintain the integrity and accuracy of data.
• Ensure service availability and reliability.
• Minimize security risks.
• Continuously improve our security posture.

Secure Cloud Infrastructure

KidPro is hosted using professionally managed cloud infrastructure designed for high availability, reliability, and security. Our infrastructure includes:

• Redundant systems designed to minimize service interruptions.
• Continuous infrastructure monitoring.
• Network security controls.
• Secure operating environments.
• Environment segregation for development, testing, and production where appropriate.
• Regular platform updates and maintenance.

Infrastructure providers maintain physical security controls at their facilities, including access restrictions, surveillance, environmental protections, and redundancy.

Encryption

KidPro uses encryption to help protect customer information during transmission and storage.

Access Controls

Access to customer information is limited to authorized personnel who require it to perform their job responsibilities. Security controls include:

• Role-based access control (RBAC)
• Least-privilege access principles
• Unique user accounts
• Strong password requirements
• Multi-factor authentication (where supported)
• Administrative approval for privileged access
• Periodic review of user permissions
• Immediate revocation of access upon employee separation or role changes

Customers are responsible for managing user access within their own organizations and should promptly disable accounts that are no longer needed.

Employee and Contractor Security

KidPro employs personnel in the United States and India to support software development, customer support, maintenance, quality assurance, and platform operations. To protect customer information:

• Access is granted only when required for legitimate business purposes.
• Employees and contractors are bound by confidentiality agreements.
• Access is restricted using role-based permissions.
• Administrative actions are logged where appropriate.
• Personnel receive ongoing security awareness guidance.

Customer information may not be accessed for personal use or any purpose unrelated to providing the Services.

We strive to ensure that all personnel handling customer information follow consistent security and confidentiality standards regardless of their location.

Application Security

Security is considered throughout the software development lifecycle. Our practices include:

• Secure coding principles.
• Code reviews.
• Testing before production deployment.
• Controlled software releases.
• Ongoing maintenance and updates.
• Vulnerability remediation as issues are identified.
• Dependency and library updates to address known security issues.

Monitoring and Threat Detection

KidPro continuously monitors the health and security of its platform to identify operational issues and potential security events. Monitoring activities may include:

• System performance monitoring.
• Error tracking.
• Infrastructure monitoring.
• Audit logging.
• Security event detection.
• Availability monitoring.

These measures help us respond to issues quickly and maintain platform reliability.

Backup and Disaster Recovery

Customer information is backed up using secure processes designed to support business continuity. Our disaster recovery practices include:

• Regular automated backups.
• Secure backup storage.
• Recovery procedures for critical systems.
• Infrastructure redundancy where appropriate.
• Periodic review of recovery processes.

While no system can guarantee uninterrupted availability, we work to restore services as quickly as reasonably possible following unexpected events.

Business Continuity

KidPro maintains operational procedures intended to reduce disruption during unexpected events. These may include:

• Infrastructure redundancy.
• Backup systems.
• Incident response procedures.
• Service restoration planning.
• Internal communication procedures.

Security Incident Response

KidPro maintains processes for identifying, investigating, and responding to security incidents. If we become aware of a confirmed security incident affecting customer information, we will:

• Investigate the incident promptly.
• Take reasonable steps to contain and remediate the issue.
• Notify affected customers when required by applicable law or contractual obligations.
• Implement corrective actions to reduce the likelihood of recurrence.

Data Privacy

KidPro processes customer information in accordance with our Privacy Policy. We do not:

• Sell customer data.
• Rent customer information.
• Use customer information for advertising.
• Share customer information except as described in our Privacy Policy or required by law.

Childcare organizations retain ownership of the information they manage within KidPro. KidPro processes that information solely to provide the requested services.

International Operations

KidPro is headquartered in Ohio, United States. Authorized personnel located in the United States and India may access customer information for:

• Technical support.
• Customer service.
• Software development.
• System maintenance.
• Security monitoring.
• Troubleshooting.

Access is limited to authorized personnel and is governed by confidentiality obligations, role-based access controls, and internal security policies.

Customer Responsibilities

Security is a shared responsibility. Customers can help protect their information by:

• Using strong passwords.
• Enabling multi-factor authentication where available.
• Assigning appropriate user permissions.
• Removing inactive users promptly.
• Keeping devices and browsers updated.
• Protecting account credentials.
• Reporting suspected unauthorized access immediately.

Compliance and Security Practices

KidPro is committed to following generally accepted security practices and continually improving our security program.

Our security program is designed to support applicable legal, regulatory, and contractual obligations, including privacy requirements related to childcare organizations and personal information.

As our platform grows, we will continue to evaluate additional security certifications, independent assessments, and compliance frameworks that strengthen our ability to protect customer information.

Responsible Disclosure

We appreciate reports of potential security vulnerabilities. If you believe you have identified a security issue affecting KidPro, please notify us promptly. Please include:

• A description of the issue.
• Steps to reproduce the issue, if applicable.
• Any supporting information that may assist our investigation.

We ask that you avoid accessing customer information or disrupting our services while conducting any security testing.

Contact Us

For security or privacy questions, please contact:

• Honeycomb Technologies Ltd
• Doing Business As: KidPro
• Email: security@kidprosolutions.com
• General Support: admin@kidprosolutions.com
• Website: https://www.kidprosolutions.com

We are committed to protecting the information entrusted to us and continuously improving the security of our platform.

Contact Us

Security or Privacy Questions?

For security or privacy questions, please contact us.