Privacy Policy

1. Introduction

Welcome to KidPro Solutions ("KidPro," "we," "our," or "us").

KidPro provides cloud-based childcare management software that helps childcare centers, preschools, daycare providers, educators, administrators, staff, and parents manage enrollment, attendance, billing, classroom activities, parent communication, learning records, and other childcare operations.

We understand that privacy and data security are essential when managing information about children and families. We are committed to protecting the confidentiality, integrity, and security of the information entrusted to us.

This Privacy Policy explains how KidPro collects, uses, stores, shares, and protects information when you:

• Visit our website
• Request a demonstration
• Create an account
• Use our web application
• Use our mobile applications
• Contact our support team
• Use any products or services offered by KidPro

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Definitions

For purposes of this Privacy Policy:

• Account means a registered KidPro user account.
• Childcare Organization means any daycare, preschool, childcare center, school, educational institution, or childcare provider using KidPro.
• Personal Information means any information that identifies, relates to, describes, or could reasonably be linked to an identifiable individual.
• Child Data means information relating to children that is entered into KidPro by an authorized Childcare Organization.
• Customer Data means all information uploaded or managed within KidPro by a Childcare Organization, including child, parent, guardian, employee, and operational records.
• Services means the KidPro website, mobile applications, cloud platform, and all related services.

3. Scope of this Privacy Policy

This Privacy Policy applies to information collected through:

• KidPro website
• KidPro mobile applications
• KidPro cloud platform
• Customer support interactions
• Sales inquiries
• Product demonstrations
• Marketing communications

This Privacy Policy does not apply to third-party websites, applications, or services that may be linked from our website or platform.

4. Data Controller and Data Processor

KidPro provides software to childcare organizations. For information entered into the KidPro platform by childcare organizations:

• The Childcare Organization acts as the Data Controller, determining what information is collected, how it is used, and how long it is retained.
• KidPro acts as a Data Processor (or Service Provider) and processes Customer Data only on behalf of the Childcare Organization and according to their instructions.

Parents seeking access to, correction of, or deletion of child records should contact their childcare provider directly, as the childcare organization controls that information.

5. Information We Collect

6. Child Data Managed by Customers

Authorized childcare organizations may use KidPro to manage information including:

• Child names
• Date of birth
• Enrollment information
• Attendance records
• Classroom assignments
• Daily activities
• Meals and nutrition
• Nap schedules
• Medication administration
• Allergies
• Health information
• Incident reports
• Learning assessments
• Development milestones
• Photos
• Parent and guardian information
• Authorized pickup contacts
• Emergency contacts
• Parent communications

KidPro processes this information solely to provide the requested services to the authorized childcare organization.

KidPro does not independently determine how this information is used.

7. Information Collected Automatically

When you use our website or applications, we may automatically collect:

• IP address
• Browser type
• Device type
• Device identifiers
• Operating system
• Mobile device model
• Application version
• Language settings
• Time zone
• Session information
• Pages viewed
• Features accessed
• Crash reports
• Performance diagnostics
• Error logs
• Network information

This information helps us improve performance, reliability, security, and user experience.

8. Mobile Application Permissions

Depending on the features you use, KidPro may request permission to access:

9. Cookies and Similar Technologies

KidPro uses cookies and similar technologies to improve user experience. These technologies may include:

You may configure your browser to reject certain cookies; however, some features may not function properly.

10. How We Use Information

We use information to:

• Provide our Services
• Create and manage accounts
• Authenticate users
• Manage attendance
• Process enrollment
• Facilitate parent communication
• Generate reports
• Process billing and subscriptions
• Respond to support requests
• Improve our products
• Monitor platform performance
• Detect fraud
• Prevent unauthorized access
• Comply with legal obligations
• Maintain platform security
• Develop new features
• Perform analytics
• Send product updates and service notifications

We do not use Customer Data for advertising purposes.

11. Legal Basis for Processing

Where required by applicable law, KidPro processes Personal Information based on one or more of the following legal grounds:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Protection of vital interests
• User consent, where required

12. International Data Processing

KidPro primarily serves customers in the United States.

To provide our Services, authorized KidPro employees, contractors, and service providers located in the United States and India may access and process Customer Data for purposes including:

• Technical support
• Software development
• System maintenance
• Security monitoring
• Product improvements
• Customer service
• Troubleshooting

All personnel with access to Customer Data are subject to:

• Confidentiality agreements
• Role-based access controls
• Security policies
• Need-to-know access restrictions
• Ongoing security awareness practices

Where required by applicable law, KidPro implements appropriate safeguards for international data processing and transfers.

13. Information Sharing

KidPro does not sell, rent, or trade Personal Information. We may disclose information only:

• To the applicable Childcare Organization
• To authorized users designated by the Childcare Organization
• To trusted service providers that assist us in operating our Services
• To payment processors
• To cloud hosting providers
• To customer support providers
• To analytics providers
• To email and messaging providers
• To comply with applicable law
• To respond to lawful legal requests
• To protect the rights, safety, and security of KidPro, our customers, or others

All service providers are contractually required to protect Personal Information and use it only for authorized purposes.

14. Third-Party Service Providers

KidPro may engage trusted third-party providers for services including:

• Cloud hosting
• Payment processing
• Email delivery
• SMS messaging
• Authentication
• Data backup
• Analytics
• Crash reporting
• Customer support
• Infrastructure monitoring

These providers receive only the information necessary to perform their services.

15. Payment Information

KidPro uses trusted third-party payment processors to process subscription payments.

KidPro does not store complete payment card numbers on its own servers. Payment information is handled in accordance with applicable payment industry security standards.

16. Data Security

KidPro maintains administrative, technical, and physical safeguards designed to protect Personal Information. Our security measures include:

• TLS/SSL encrypted communications
• Encryption of sensitive data where appropriate
• Secure cloud infrastructure
• Role-based access controls
• Multi-factor authentication where supported
• Audit logging
• Continuous monitoring
• Secure software development practices
• Routine backups
• Disaster recovery procedures
• Security incident response processes
• Employee confidentiality agreements
• Access reviews
• Least-privilege access principles

Although we employ industry-standard safeguards, no method of electronic transmission or storage is completely secure.

17. Data Retention

We retain Personal Information only for as long as necessary to:

• Provide our Services
• Fulfill contractual obligations
• Comply with legal requirements
• Resolve disputes
• Enforce agreements
• Maintain security
• Improve our Services

When information is no longer required, it is securely deleted, anonymized, or archived in accordance with our retention policies.

18. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access your Personal Information
• Correct inaccurate information
• Delete Personal Information
• Restrict certain processing
• Object to certain processing
• Withdraw consent where applicable
• Receive a copy of your Personal Information
• Request data portability
• Appeal certain privacy decisions where permitted by law

To exercise these rights, please contact us using the information provided below.

19. Marketing Communications

KidPro may send newsletters, product announcements, educational content, and promotional communications.

You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.

Service-related communications necessary to operate your account cannot be disabled.

20. Children's Privacy

KidPro's Services are intended for use by childcare providers, educators, administrators, staff, and parents.

KidPro does not knowingly collect Personal Information directly from children through our website or mobile applications.

Child Data is entered into KidPro exclusively by authorized Childcare Organizations or authorized users acting on their behalf.

Parents seeking access to or deletion of Child Data should contact their childcare provider, as the childcare organization controls the records maintained within KidPro.

21. Business Transfers

If KidPro is involved in a merger, acquisition, financing, corporate reorganization, sale of assets, or bankruptcy proceeding, Personal Information may be transferred as part of that transaction, subject to applicable privacy laws.

22. Third-Party Websites

Our Services may contain links to third-party websites or services.

KidPro is not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of those third parties before providing Personal Information.

23. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Services, technology, legal requirements, or business practices.

The updated version will be posted on our website with a revised "Last Updated" date. Continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.

24. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• KidPro Solutions
• Email: admin@kidprosolutions.com
• Website: https://www.kidprosolutions.com

We are committed to responding to privacy inquiries in a timely and transparent manner.

Contact Us

Questions About This Policy?

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.